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CRM

 
Good morning sirmadam how are you today

"Good morning sir/madam, how are you today...?"

We've all heard this immortal line...and put your hand up who's heart sinks a little as you deliberate how best to rid yourself of the 'annoyance' on the other end of the phone? Hold that thought, the UX/CX could just be about to get a whole lot better for everyone in the CRM equation...building brand loyalty in the process.